Excellence in customer service, The ICS Annual Conference, 21-22 October 2008, Radisson Hotel, Heathrow  
  Institute of Customer Service  
   
 

The leading customer service conference focusing on: strategy & culture, people & processes.

ICSBook your place at the 2007 ICS Annual Conference today...

...and if you don’t come away with any practical ideas that will enhance your organisation’s service delivery – we’ll give you your money back.

Guaranteed...

ICSWith new speakers and plenty of networking opportunities, you will come away from the conference with fresh ideas and insights that you can take back to the office and implement straight away.

Throughout the two-day conference you’ll have access to the top gurus and leading thinkers in customer service today – it’s your chance to soak up insights gleaned from their many years of knowledge and experience.

ICSYou’ll hear from John Tschol, making the trip over from the US to reveal how you can become a service leader, along with Geoff Burch – arguably the country’s top business speaker with an unconventional style and powerful message.

ICSAnd as always, at the conference you’ll not only meet such people but also other delegates in similar roles. This is a fantastic opportunity for you to discuss shared challenges with your peers.

Places are limited, so to find out more and register, visit:

ICSwww.icsconferences.com to download a registration form and the official Delegate Brochure.

Or call the Conference Team now on 01392 434 031.

This really is the one event in the customer service calendar that you will find both useful and inspiring. I hope to meet you there.

ICSKind Regards,
The team

Book today!Enquire about exhibitingOne Month to go! Book now

Speakers highlights include

Kris Akabusi

Kris Akabusi
MBE

Roger Martin Fagg

Roger Martin Fagg
Henley Management College

Michelle Hey

Michelle Hey
First Direct

Adam Rider

Adam Rider
EDF Energy

Adrian Furnham

Adrian Furnham
???

Chris Daffy

Chris Daffy
???

Jodie White

Jodie White
???

Natalie Clavert

Natalie Clavert
???

 
 
 

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